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"Education is the most powerful weapon which you can use to change the world”
– Nelson Mandela

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Q 1. Based on what you read here and learned on the airline’s website, what are the company’s strengths related to customer service? 2. Would you fly this airline if you have not already? Why or why not?

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Southwest airlines, though had a rocky start, flourished as one of the top efficient and customer-centric organizations by the 2000s. From our readings, we can identify several great indicators of customer service that have aided Southwest airlines in gaining a loyal customer base.